State Minister for Power, energy and Mineral Resources Nasrul Hamid recently said the Dhaka Power Distribution Company (DPDC) Limited’s call center would make a significant contribution to ease customer service.
“The call center’s number should be unique so that people could memorize it and activities of monitoring cell would have to enhance,” he told this, while inaugurating the call center as the chief guest at Biydut Bhaban.
Nasrul said, “If the digital initiative would not be consumer friendly, then it would harass people and would not be fruitful. Initiative should be taken for coordinating the DPDC’s call center number 16116 with the hotline number 999.”
During the inauguration ceremony, DPDC chairman Mohammad Shafiqiullah, Chairmen of BPDB Engineer Khaled Mahmood and Managing Director of DPDC Engineer Biksh Dewan were present.
