Dhaka Power Distribution Company Ltd (DPDC) has launched a call centre which will remain open round the clock for providing better services to the customers.
From now on, the consumers can place their complaint or ask for any kind of emergency information by calling hotline number 16116.
The consumers will get different services related to new connections, electrical dysfunctions in the line, voltage up-down, payment-related complications, any problems related to the meter and complexity of pre-paid meter vending.
There is a complaint against DPDC that ‘no one picks the emergency calls’. To solve this kind of unwanted problems, DPDC launched the call center.
State Minister for Power, Energy and Mineral Resources Nasrul Hamid formally inaugurated the call centre while Chairman of Bangladesh Power Development Board Khaled Mahmood and Chairman of the Board of Directors of DPDC Mohammed Shafiqullah were present at the function.
The state minister said customer care center should act like an emergency service where consumers can easily get their desired information as well as required services.
However, Narsul claimed that the newly formed customer service is giving misinformation to the consumer which was not acceptable. He instructed DPDC to take care of this problem immediately.
DPDC Managing Director Bikash Dewan said the DPDC has been receiving complaints from customers through its 36 divisional offices.
“From now on, we’ll receive complaints and respond to those through a centralized one-point call center, he added.
He said the DPDC customers will get better and quick response to their complaints when they will call to the center.
DPDC, established in 2005, started its operation in 2007 by taking over assets and liabilities from the now-defunct Dhaka Electric Supply Authority (DESA). Now, it has 1.25 million customers in Dhaka and Narayanganj cities.